As far as I am concerned, they don't even rate one star. They were assigned to me by our home warranty service. Six weeks later I am still without air conditioning. Talked to Mike from London Bridge Air today and he still cannot give me a time frame as to when our repairs our done, even though they have received all of the parts. The home warranty called them on my behalf and Mike told them, maybe two weeks from now, but no definate date. Unbelievable that they can stay in business with their horrible service. I advise everyone and anyone to STAY AWAY from dealing with this company.